Buyer account recovery

Reset your buyer login without losing order continuity.

Use this when you already have a buyer account and need a fresh login path. The goal is to preserve inquiry and order visibility without pushing you into duplicate accounts or manual support loops.

Recovery notes

  • Use the same buyer emailReset works best when you use the address already tied to your requests and orders.
  • Temporary in-app handoffEmail delivery is not yet fully live, so the reset token is surfaced inside the app for now.
  • No history lossThis path is meant to restore access, not create a separate buyer identity.

Reset request

Request a temporary reset link